Submit a refund request below. Most requests are reviewed within 2–3 business days — you’ll get a confirmation email when it’s submitted and another once a decision is made. If the machine itself is broken, report a repair here so we can get it fixed for everyone.
Submit a ticket above for the fastest response — or call or text our service line at 213-660-7899. Guaranteed 24–48 hour response, and the whole room gets an alert once it’s fixed.
