Our laundry rooms use modern app and card payments. Your room uses one specific payment system — here’s how to find yours, get the right app, and get help fast.
Look at the payment reader on any washer or dryer — the sticker on it names the system. Every Smart-O-Mat laundry room also has a posted payment-instructions page — keep an eye out for it on the wall of your room. Then grab your room’s app free from the App Store or Google Play:
The blue “PayRange — Pay With Your Phone” sticker. Search “PayRange” in your app store, add funds, and tap the machine number on screen (or scan the sticker’s QR).
The blue “ShinePay” sticker with a QR code and a 6-digit machine number. Search “ShinePay” in your app store, then scan the QR or enter that number.
If your machine’s sticker says “Pay with your Phone — see room poster” with a QR code and a machine number, your room uses CleanPay. Search “CleanPay” in your app store. Machines with card readers also take credit/debit tap-to-pay directly.
Enter that code in the CleanPay app, then scan the machine’s QR or type its number — and you’re washing. No poster in your room? Call or text 213-660-7899 or email support@gosmartomat.com and we’ll send you your room’s code.
Report it in two minutes — straight into our dispatch system, guaranteed 24–48 hour response, automatic “it’s fixed” alert to your whole room.
Request a repair →Refund requests have their own quick form — most are reviewed within 2–3 business days.
Request a refund →In connected rooms, the payment app shows which washers and dryers are free before you walk down.
Check the payment reader on any machine — the sticker names the system (PayRange, CleanPay, or ShinePay). Every room also has a posted payment-instructions page. Download the named app from the App Store or Google Play, add funds, and you're washing. CleanPay rooms also use a registration code (SRC, usually starting with SMRT) printed on the room’s CleanPay poster.
Request a refund at gosmartomat.com/refund — most requests are reviewed within 2–3 business days. In-app purchases can also be disputed in the payment app itself.
gosmartomat.com/fix — the ticket goes straight to our dispatch team with a guaranteed 24–48 hour response, and everyone in your room gets an automatic alert when it's fixed.
Many rooms accept coins, add-value laundry cards, or tap-to-pay on the machine alongside the app — whatever readers your room is equipped with.
Submit a ticket above for the fastest response — or call or text our service line at 213-660-7899. Guaranteed 24–48 hour response, and the whole room gets an alert once it’s fixed.
